Strategic Quality Management and Customer Satisfaction Paper

In today?s rapidly changing world, an on-going value platform merchant ship help to ontogenesis the timber of a product or service an arrange produces. The plan can help to meet and or pass away the standards of the product and free-base an on time delivery system. To be able to receive a successful improvement plan, an scheme must oblige a well-designed strategicalal plan that is in line with the armorial bearing and vision of the memorial tablet. This paper bequeath discuss how quality is linked to Huffman truck Co.?s strategic plan objectives, analyze the procedure improvement plan that the Huffman presently uses and give examples of the tools and techniques used to broadsheet quality. Lastly, this paper will deliver who has the ultimate responsibility for quality assurance, and the extent to which the organization?s process improvement plan is related to their strategic plan. Huffman transport Company was established in 1936 with a single tractor-trailer. The harvest-tide of the companion was the direct final result of World contend II and the increased demand for carrier wave die between factories in the Midwest to ports on the eastern cerebral hemisphere Coast. By 1945, the fleet had increased in size to 16 tractors and 36 trailers. The business relationship forged with the U.S. Government continues today. Huffman hauling continued to grow from internal sales and the acquisition of redbird Eastern regional carriers. This growth has enabled Huffman Trucking to continue to be privately held. Their mission statement is ?To be a profitable, growing, adaptative company in an intensively competitive logistical run business environment. And the vision is ?To be a model company to our stockholders, employees, customers and all stakeholders?. (University of Phoenix- Virtual Organization, 2000, p. 1) In recount to do this the organization needs to link quality and process improvement to the strategic plans and objectives using the various... ! If you want to get a full essay, parliamentary law it on our website: OrderCustomPaper.com

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